Privacy policy

Data controller

Vial Peptides is the data controller for personal data collected through vialpeptides.co.uk. Enquiries may be sent to privacy@vialpeptides.co.uk.

Data we collect

• Contact and account details: name, institution, email address, telephone number.
• Order and delivery details: billing address, delivery address, order history.
• Payment data: processed by our payment provider; we do not store card numbers.
• Technical data: IP address, browser type and pages visited.

How we use your data

We process personal data to fulfil orders and provide documentation (contract), to meet record-keeping and compliance obligations (legal obligation), and to secure and improve the website (legitimate interests). Marketing email is sent only with consent, which may be withdrawn at any time.

Sharing

Data is shared only with payment processors, delivery partners and IT service providers acting on our instructions, and with authorities where required by law. We do not sell personal data.

Retention

Order and compliance records are retained for six years to meet UK accounting and record-keeping requirements. Other data is kept only as long as necessary.

Your rights

You have the right to access, rectify, erase, restrict or object to processing of your data, and to data portability. Requests may be sent to privacy@vialpeptides.co.uk. You may also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use essential cookies for cart and age-verification functionality, and optional analytics cookies where you consent. You can control cookies through your browser settings.